Manufacturer: Kaspersky Lab Category: Technical Support Clear all filters (10 of 10 reviews match)
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I read some of the complaints below and was shocked to read that a couple of people actually got a hold of a person to complain to.I would pay $100 just to get to that point and *** about their crappy customer service. I very reluctantly tried to sign up again for...
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Anonymous
Anonymous

Kaspersky customer "service" ( 3 guys in India ) screwed up my computer so bad that it is almost unuseable. and I paid for one year service and after I found out it was one t...

1.8
Product
Kaspersky Lab Technical Support
I liked
  • I like not much about it
#1010620
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We have been a customer for about a year now and honestly doesn`t perform any better than a free version.Recently we had to call tech support.Technician took control of our computer. He proceeded to try to sell another 99.00 3 month package. When my wife declined he...
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2.5
Product
Kaspersky Lab Technical Support
I didn't like
  • Customer service
#953341
Reply to reviews
What a joke.I called to ask them to correct the spelling of my name and then it all went wrong. Trying to access my password it wouldn't work so I tried a new password with the techs advice and that wouldn't work. He then proceeded to tell me that my machine was...
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h.kitchener
h.kitchener

When you got the number for Kaspersky, did you just do a web search to get the number? If so, you may have clicked on a scam site and called that number. The real Kaspersky wi...

Product
Kaspersky Lab Technical Support
#945084
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i sent kaspersky a quite a few emails to their support department for support but received no reply. otherwise i'm happy with the program, but i wont be buying it because the support was non existent. Its so important to get support when you're paying good money for a...
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4.0
Kaspersky Lab Fairfield, New South Wales
Product
Kaspersky Lab Technical Support
I liked
  • Easy interface
  • Good security
I didn't like
  • No technical support
  • Dont reply to emails
  • No customer support
#925655
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Really bad for Macs.Very little Mac support on the forums. Signed-on to "my kaspersky.com" for access to the website and it would not recognize my password, asked me to re-set password and the "continue" button would not link to a new page, and the phone support agent...
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Kaspersky Lab West Edmeston, New York
Product
Kaspersky Lab Technical Support
#913030
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Two days after installing Kaspersky for the first time on Win 10 the URL advisor stopped working--didn't show trusted websites with the green icon.Many chats and emails later with their tech support (like over two weeks) and nothing was fixed. It was supposed to be an...
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h.kitchener
h.kitchener

There is really no reason to pay for antivirus software. AVG, AVAST and others offer a free version which works very well for most. None of these companies have good customer ...

2.0
Product
Kaspersky Lab Technical Support
#907994
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The "support engineer" dealing with my request for help has closed out my request, in an apparent fit of pique without resolving the issue at hand.The SE has been discourteous. In my last communication with this individual, I followed the procedures emailed to me but...
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3.5
Product
Kaspersky Lab Technical Support
I didn't like
  • Customer
#900449
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I purchased a 4 year edition in 2012 and it quit working in July 2015. I spent two days on the phone with technical support, both individuals helping me were out of the country. Bottom line...my activation code would not work to re-activate my security and Kaspersky...
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Anonymous
Fred Kempf

Yes, I just had the same problem with their so called tech support. Kaspersky is a very good product, but unfortunately their off shore tech support staff are a bunch of inco...

Anonymous
Anonymous

Kaspersky's brand of "customer service" is amazing, and not in a good way. Yep, I spent $54 renewing my subscription yesterday. It installed, but the application insists that ...

1.0
Product
Kaspersky Lab Technical Support
I liked
  • Uninstalling their software
I didn't like
  • No support
#701184
Reply to reviews
Do not buy Kaspersky software as if you ever need to uninstall it, it automatically removes your keyboard, and all the technical support phone calls do not help. I have lost all of my pictures and files and taxes because kaspersky has destroyed my computer due to their...
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Product
Kaspersky Lab Technical Support
#617757
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Bought and installed Kaspersky Internet Security. I am having problems downloading files. Sent an e-mail to Kaspersky Technical Support explaining the problem. They sent me a link to enter to download a diagnostic file. I tried the link and it wouldn't work. They...
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1.5
Product
Kaspersky Lab Technical Support
I didn't like
  • Tech support
#592430
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