I purchased a 4 year edition in 2012 and it quit working in July 2015. I spent two days on the phone with technical support, both individuals helping me were out of the country.
Bottom line...my activation code would not work to re-activate my security and Kaspersky has refused to issue a new one because I do not have my original receipt. Yes, my product was registered with them and yes, it was the same computer from the original purchase. The registration of the product is not recognized by Kaspersky as proof of purchase and I keep getting prompted to buy a new edition. How convenient for them!
They have quite a scam going with their poor customer service and their product "conveniently" crashing prior to it's expiration.
DO NOT TRUST THEM!
This reviewer shared experience about "product failure & refusal to fix problem/attitude of kaspersky" and wants this business to "i want to prevent other consumers from falling prey to this scam! kaspersky does not care if their product serves you well, they just want your mone!" as the author lost $250. williwog is overall dissatisfied with Kaspersky Lab. The most disappointing about kaspersky lab technical support at Kaspersky Lab was no support , but reviewer liked uninstalling their software. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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