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Customer service
Price Affordability
Product or Service Quality

I purchased a 4 year edition in 2012 and it quit working in July 2015. I spent two days on the phone with technical support, both individuals helping me were out of the country.

Bottom activation code would not work to re-activate my security and Kaspersky has refused to issue a new one because I do not have my original receipt. Yes, my product was registered with them and yes, it was the same computer from the original purchase. The registration of the product is not recognized by Kaspersky as proof of purchase and I keep getting prompted to buy a new edition. How convenient for them!

They have quite a scam going with their poor customer service and their product "conveniently" crashing prior to it's expiration.


Product or Service Mentioned: Kaspersky Lab Technical Support.

Reason of review: product failure & refusal to fix problem/attitude of Kaspersky.

Monetary Loss: $250.

Preferred solution: I want to prevent other consumers from falling prey to this scam! Kaspersky does not care if their product serves you well, they just want your mone!.

I liked: Uninstalling their software.

I didn't like: No support.

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Ottawa, Ontario, Canada #1333972

Yes, I just had the same problem with their so called tech support. Kaspersky is a very good product, but unfortunately their off shore tech support staff are a bunch of incompetent loons.

They don't even have a customer service number to call, so there is no place to go for compaints of their tech support.

My problem was that the MyKaspersky web site is indicating my license has expired, but my Kaspersky desktop software indicates I have 144 days remaining. Tech support doesn't have a clue as to what the problem is or how to fix it.

Saint Paul, Minnesota, United States #1179397

Kaspersky's brand of "customer service" is amazing, and not in a good way. Yep, I spent $54 renewing my subscription yesterday.

It installed, but the application insists that my license expires at 11pm CST tonight. I paid the ransom to Kaspersky, but they didn't renew my license.

What a rip off. I do NOT recommend Kaspersky.


their tech support really is gawdawful. just terrible terrible.

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