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Privacy and Data Security
Product or Service Quality
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I got on a Kaspersky customer service chat line and asked how many of my five Small Business licenses had been used. I was given a bogus URL by Bruce Lerner and then a supervisor Hunter Duforg gave the phone number of a reseller (Digital River) to get the information.

Digital River answered as Kasperksy but had no information. I called tech support and got an illiterate woman and had to come up with my order number, installation code, email, name, and phone number to get the information that should have been readily available online.

I asked for a supervisor for the third time and never heard from them. I guess they want me to go elsewhere for my antivirus needs.

Product or Service Mentioned: Kaspersky Lab Antivirus.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Non existent customer service.

Company wrote 0 public responses to the review from May 01, 2015.
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Anonymous
#1316982

I have had problems with their customer service. Basically, every problem I have referred to them, they were unable to fix.

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