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I had great support over the years with Kaspersky. Very trustworthy. Now - I am hating it. They have farmed it out to Philippines. They are hard to understand and now act like I am a fully trained computer guru. But, I have tried to follow instructions but they do not...
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#1107720
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I just uninstalled it. It is so intrusive for no reason. The secure browser runs apparently at random and blocks my password manager from filling in user id and password. About every other web site an alert screen pops up saying that the site is not properly...
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3.0
I liked
  • Promised the protection
I didn't like
  • False positives and interference with other programs
#1102581
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I have been a faithful user of Kaspersky software for near twenty years in the US. I have had great success with Kaspersky and as of recent had two major failures with Trojan attacks and found Kaspersky to be totally useless and a waste of time in the manner in which...
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#1092439
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Kaspersky Lab - Horrible experience

Kaspersky Lab
#1114597
2.7
Details
When i tried kasperky try out version every thing was great for 10 days then when i was shoping on ebay someone tried to use my account to buy stuff and thats with the safe money shield. It gets worst its been reported that kasperky leaks info to the russian goverment thats why best buy pulled their product.
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Antivirus Review

Kaspersky Lab
#943432
1.0
Details
They took money out of my bank account before my yearly subscription was up ! & they also got my bank account overdrafted . Make sure you are very careful if you ever decide to pick this company which im 100% sure i never will again
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Kaspersky Lab Customer Care Review

Kaspersky Lab
#904129
1.0
Details
I forgot my login password for Kaspersky Mobile Security and emailed them 4 times and I'm still waiting for an answer. They also said they'd sent an email to me but I haven' t received any. Very bad way to treat a customer who's paid for their programme.
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Kaspersky Anti-Virus Review

Kaspersky Lab
#672470
Had Kaspersky anti virus on computer a few yrs back and we got rid or it after we couldn't get decent internet connection. Contacted Kaspersky and was told it was cancelled. Now 3 yrs later find they're still charging credit card. And I can't reach customer service to cancel. Finally stopped them thru Bank of America customer service.
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They charged my credit card even though I didn't used their product for the last 6 months. When I complained, they said we won't refund you a money and they closed the ticket and block my email. Their Representatives are so aggressive in replying not belong to any big...
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2.1
Dublin, County Dublin
#1083578
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Rebate offer 7154, tracking 26617614 When I did not receive my rebate, I called rebate center and spoke with rebate program manager Diane (ID 7526). She confirmed that rebate check has been mailed to my address a long time ago but has not been cashed yet. She refused...
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Anonymous
Ken

I am still waiting for 2 rebates from April. When I called, they send they have been sent but not cashed. This has been going on for over 3 months.

#1062619
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I live in a rural area and have slow internet service. I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY...
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Anonymous
Anonymous

I've got the same problem. According to my task manager, avp.exe is constantly using 25% of my computer's resources and is causing to slow way down. It's hard to use the int...

3.8
I liked
  • Added features not available with windows eaaentials
I didn't like
  • Complete dommination of bit traffic while it is downloding
#1045399
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On 2/26/17, I sent an email to Kaspersky: I just received another email that your company started another auto renewal and charged $120.77 ($10.78 tax) to my account again.  I do not like your aggressive tactic of charging me without my approval.  I started to feel...
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#1014224
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I read some of the complaints below and was shocked to read that a couple of people actually got a hold of a person to complain to. I would pay $100 just to get to that point and *** about their crappy customer service. I very reluctantly tried to sign up again for...
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Anonymous
Anonymous

Kaspersky customer "service" ( 3 guys in India ) screwed up my computer so bad that it is almost unuseable. and I paid for one year service and after I found out it was one t...

1.8
I liked
  • I like not much about it
#1010620
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I bought Kaspersky Total Security 2017 for use on 5 devices. I use it on my PC and the Android phones of me and my wife - 3 devices. Then I tried to download it to the Ipads of me and my wife today, Jan. 22, 2017. It was not available in the Apple store so I called...
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2.2
I didn't like
  • Misleading marketing-not disclosing not avail for ipads
#995388
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Contact Kaspersky Lab

Mailing Address:
Kaspersky Lab Americas Headquarters
500 Unicorn Park, 3rd Floor
Woburn, Massachusetts 01801
Phone:
(866) 328-5700
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They will auto renew you without any contact. They have no support. The product is slow and cumbersome. Arrogance abounds. The product lets viruses by easily. Don't get mad get even. Just google Anti virus software a google every morning noon and night for a year and...
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1.3
#986110
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