Kaspersky Lab
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Kaspersky Lab Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kaspersky Lab has 2.0 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Kaspersky Lab to a friend or colleague.
- Rating Distribution
Pros: It was a fraudulent transaction on my credit, Promised the protection, Good security.
Cons: Customer service, No customer support, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kaspersky Lab has 2.0 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Kaspersky Lab to a friend or colleague.
- Rating Distribution
Pros: It was a fraudulent transaction on my credit, Promised the protection, Good security.
Cons: Customer service, No customer support, Poor customer service.Recent recommendations regarding this business are as follows: "Be persistent. My original activation code was # 3P7RKWQ8HE4", "If they got a new computer Microsoft 11 version S. They have to change to Microsoft Home.", "Do not support computer Mania store at the Glen in South Africa", "Use With Caution - Good Product, Lousy Service", "be careful what you purchase".
Most users ask Kaspersky Lab for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kaspersky Lab Reviews
"I was unable to close or remove a Kaspersky VPN window from my windows 11 screen"
Don't try to remove this yourself without tech support help. Simply uninstalling the program won't fix the problem. A Kaspersky rep must also make an...
"Kaspersky key problem"
Kaspersky key limit exceeded problem Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buellton, California
Activate subscription
User's recommendation: Be persistent. My original activation code was # 3P7RKWQ8HE4
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Subscription issues
Company fixed the issue and I have been provided with apology.
I had to find this website of Pissed Consumer to even get the phone number to contact the Kaspersky customer service.
I had to call a second time because the first agent refused to do anything and kept repeating things that weren't pertinent. The second agent said he was going to cancel the subscription and have my money refunded, but nothing is reflected on their website, so I am concerned I was just given a run around and not an actual resolution.
- Good virus protection for internet
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Use With Caution - Good Product, Lousy Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Johannesburg, Gauteng
Software will not load, and my banking details are compromised
Preferred solution: Full refund
User's recommendation: Do not support computer Mania store at the Glen in South Africa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
User's recommendation: be careful what you purchase
Pittsfield, Massachusetts
Installation
User's recommendation: If they got a new computer Microsoft 11 version S. They have to change to Microsoft Home.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kaunas, Kaunas Region
Resolved: ACTIVITY CODE requested
Company fixed the issue and I have been provided with apology. Activation codes were provided to me.
Thank you.
It should be done automatically right after the purchase of the Internet Security Program- in my case KASPERSKY PREMIUM. Because lack to activation code I payed for the same service several times.!!!
- It is the only kaspersky security for canada
- It should be easy to receive activation code right after purchase
Preferred solution: Apology
User's recommendation: There is very difficult to receive proper ACTIVATION CODE !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was unable to close or remove a Kaspersky VPN window from my windows 11 screen
User's recommendation: see above
Cancelled auto renewal
Preferred solution: Cancel auto renewal l
User's recommendation: Watch your auto renewals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meriden, Connecticut
Cancel auto renewal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refused Refund although their fault
Impossible to cancel auto renewal. Updated email address after switching broadband supplier.
Resigned to fact would have to wait for renewal email to change from 3 products £50 ish to 1 Product £20 ish
Saw charge on Credit Card bill - no renewal email.
Kaspersky sent to old email address which I have no access to.
Numerous requests for refund, or partial refund to 1 product subscription refused as "outside 30 day policy. Fuming this was their fault.
Asked numerous times for activation code as could no longer access old email address.
Customer for many years but never again after this - progressing via credit card to ascertain if can obtain refund that way. AVOID if you have problems they will not want to know.
- Any pros wiped out by cons
- Non existent customer service
- Too large for goodwill or care
- Same agent deals although asked for escalation
Preferred solution: Price reduction
User's recommendation: AVOID not a bad product but if any problems they will not want to know - to large to care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payment
Preferred solution: Deliver product or service ordered
User's recommendation: choose a different provider for internet security, the product is fine, but to renew and be able to pay is ridiculuous!
Lafayette, Indiana
Billing
Richmond, Texas
I’m trying to re order my subscription with you
Not answering any calls
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palampur, Himachal Pradesh
Kaspersky key problem
Toms River, New Jersey
Technical Support
About
, , ,
Kaspersky Labs is a computer security company, co-founded by Natalya Kaspersky and Eugene Kaspersky in 1997. The company offers anti-virus, anti-spyware, anti-spam, and anti-intrusion products. Kaspersky Lab is a privately held company headquartered in Moscow, Russia with regional offices in Germany, France, the Netherlands, the UK, Poland, Romania and other. The current line of Kaspersky home-user products consists of Kaspersky Internet Security 2010, Kaspersky Anti-Virus 2010, Kaspersky Mobile Security etc. Kaspersky products are widely used throughout Europe and Asia. In the United States, the company was ranked as the fastest growing internet security software. Kaspersky Lab offers a variety of security applications designed for small business, corporations and large enterprises. Its products are available via retail stores such as Best-Buy, PC-World, Currys and online.
Kaspersky Lab is ranked 453 out of 5477 in Software category
USA, Worldwide
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