Submit ›
or
1.6 Based on 29 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Uninstalling their software 2
    • I like not much about it 1
    • It worked 1
  • Customers don't like
    • Very poor customer service 5
    • Customer service 5
    • Non existent customer service 4

Two days after installing Kaspersky for the first time on Win 10 the URL advisor stopped working--didn't show trusted websites with the green icon. Many chats and emails later with their tech support (like over two weeks) and nothing was fixed. It was supposed to be an easy fix! Sure. Each time they needed more info which I had to get off my computer. Usually the same stuff I provided the time before!! I am NO techie although I'm proficient... Read more

Was this review helpful? 0 0

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the years I've used most every security suite ever developed. Norton/Symantec used to be a very good product as well as MCafee. They are now bloated, intrusive software programs which consume copious ammounts of system resources, hide code all over your system and are generally difficult (if not impossible) to get rid of. I... Read more

Was this review helpful? 0 0

I forgot my login password for Kaspersky Mobile Security and emailed them 4 times and I'm still waiting for an answer. They also said they'd sent an email to me but I haven' t received any. Very bad way to treat a customer who's paid for their programme.

Add comment

Kaspersky Labs sucks in a very big way. I got an email that my subscription was going to "auto-renew." Since I'd stopped using it a long time ago, I tried like crazy to stop that from happening. First I followed the link to stop renewal online but couldn't because it was requiring a password I didn't have and there was no password reset feature. Is this 2016? I tried calling customer support several times but their phone system is an... Read more

Was this review helpful? 0 0

The "support engineer" dealing with my request for help has closed out my request, in an apparent fit of pique without resolving the issue at hand. The SE has been discourteous. In my last communication with this individual, I followed the procedures emailed to me but the request was closed out anyway. Time and time again this person has exhibited an inability to effectively deal with communications via Dropbox. I shouldn't have to go through... Read more

Was this review helpful? 0 0

I've had Kaspersky antivirus on my pc since buying it at Best Buy in 09, and I have to say I've had almost no problems at all with it and would continue to use it. However! one of the most dreaded annual tasks is the Kapersky renewal. Most years it would take a week or more of spare time fiddling and cussing to get it installed and running. This year, no luck. There is information needed I cannot supply, endless links that provide no help, and a... Read more

Was this review helpful? 0 0

I've been a user of Kaspersky since 2012. I like it that it isn't interfering much and seems to be doing a good job - although I probably don't really know. I've got a license for three computers. My home computer and two laptops. Not sure how it happened, but somehow Kaspersky got me on an automatic renewal this year, and who knows, maybe there was a little box that was ticked by default when I renewed the last time and that I didn't... Read more

Was this review helpful? 0 0

I downloaded Kaspersky Total Security on 07/15/16 for $64.88. Within 1 day DNS Unblocker started popping up which renders your computer almost useless along with multiple other pop ups. Called their help line today and surprise, they wanted $299.99 to fix it, I was told that my system was corrupted on my network, which is impossible. Their tech's attitude completely changed when he was told we weren't giving them any more money. This is an... Read more

Was this review helpful? 0 0

Just spoke with Bhu, shocking, he was in India! He wanted an additional $120.00 to make my computer compatible with my Windows XP and the Kaspersky software. Funny, I never had an issue in all the years past. My original offer from Kaspersky was $54.99 for a 1 year renewal. I, unfortunately, allowed him to remotely access my computer before he told me I would be paying an additional fee to make my subscription work this year. I am officially... Read more

Was this review helpful? 0 0

About a week ago a pernicious piece of malware got by Kaspersky's less-than-superb software and settled into all 4 of my browsers, making them completely unusable. This malicious software would run popups all over the place, so fast it was hard to even get rid of them long enough to close the browser. It would tell me to update Flash player, tell me to update Java, put up huge red screens covering the entire monitor telling me websites were... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Kaspersky Lab.
Filing a new complaint about
×